The extra care T.M.Watts took to match 10 year old siding.
This story is just one example of how T.M.Watts goes the extra mile to make our clients smile!
The homeowners still had the original paper work showing the first owners' siding selection, including manufacturer and color. The siding was still being manufactured in the same color and it was a perfect match to the sample color swatch from the supplier. We ordered the siding and it arrived in a few days as promised. We pulled a piece out of the box and "aughhh," it did not even come close!
We then went to about six different suppliers looking for a more comparable match. We finally found two from other manufacturers, but the distributer would not break open cartons to send us samples. They wanted us to order a full case, but we did not want to place a non-returnable order based on a sample swatch.
With customer satisfaction being our number one priority, we drove the 50 miles to the distribution center and asked to talk face to face with the person in charge. After going through several non-helpful secretaries and a few nasty foremen, our persistence finally paid off. The manager took us into the warehouse, broke open a carton of each siding and gave us a full 12 foot sample of each to take back to the house for comparison.
One of the samples was a real close match, but not exact. Because we had taken extra care when removing the original siding from the side and back of the garage, we were able to clean it up and install it on the front of the addition, providing an exact match for curb appeal. We then installed the new siding on the side and back of the addition. Because of the change in angle going around the corner, you can't even tell the difference!
All the extra effort cost T.M.Watts time and money. We ate the cost of the first round of mismatched siding, but we gained the confidence and loyalty of a now life-long customer. We have since built a barn style shed, a new deck, removed the wood floor and railings from an old deck and resurfaced it with Trex and vinyl rails, installed wainscoting, replaced the original builder windows with energy efficient Anderson windows, installed porcelain tile in two baths, as well as interior painting. By the way, we also built the portico and bricked the front porch prior to building this addition... Who says you can't find a contractor that is fair and reliable?
T.M.Watts Design/Build ~ a contractor you can trust!